Shipping policy

Shipping Policy

At Apsara Ethnic, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • During festive seasons, sales, or high-demand periods, processing may take slightly longer.
  • Orders are processed only on business days (Monday to Saturday).

Shipping Charges

Within India

  • Free Shipping on all prepaid orders.
  • A nominal shipping fee may apply on Cash on Delivery (COD) orders, if applicable. This will be displayed during checkout.

Estimated Delivery Time

Once your order has been dispatched:

  • Metro Cities: 3–7 Business Days
  • Other Cities & Towns: 5–10 Business Days
  • Remote Locations: Delivery may take additional time depending on courier service availability.

Delivery timelines are estimates and may vary due to location or courier operations.

Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email/SMS/WhatsApp
  • Tracking ID
  • Courier partner details

You can track your shipment using the tracking link provided.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transport disruptions
  • Courier partner operational issues
  • Government restrictions or unforeseen circumstances

In such situations, we appreciate your patience and will keep you informed regarding your order status.

Please note that delivery delays caused by courier partners or circumstances beyond our control are not eligible for cancellation, compensation, or refund.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping details while placing an order.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional re-shipping charges, if any, will be borne by the customer.
  • Address changes can only be requested before the order is shipped.

Once an order has been dispatched, we may not be able to modify the shipping address.

Multiple Shipping Addresses

If you wish to send products to multiple addresses, kindly place separate orders for each delivery address.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Lost Shipments

In the rare event that your shipment is lost during transit:

  • We will coordinate with the courier partner for investigation.
  • If the shipment is confirmed as lost, we will either:
    • Ship a replacement (subject to product availability), or
    • Issue a full refund.

Product Availability

All products displayed on our website are subject to availability.

If a product becomes unavailable after your order is placed, we will notify you promptly and offer one of the following options:

  • Full Refund
  • Replacement Product (if available)
  • Store Credit (if preferred)

Delivery Acceptance

Please ensure that someone is available to receive the package at the delivery address.

If the courier is unable to deliver due to customer unavailability or an incorrect address, additional shipping charges for re-delivery may apply.

Contact Us

If you have any questions regarding shipping, please contact us:

Apsara Ethnic

📧 support.apsaraethnics@gmail.com

🌐 www.apsaraethnics.shop