Return & Refund Policy

At Apsara Ethnic, your satisfaction is our priority. We carefully inspect every product before dispatch to ensure you receive the best quality. However, if there is any issue with your order, we're here to help.

Returns

You may request a return if:

You receive a damaged, defective, or incorrect product.
You receive an item that is significantly different from what was shown on our website.
The product has a manufacturing defect.

Return Request Timeline

Return requests must be raised within 2 days of delivery.
Requests made after 2 days of delivery may not be accepted.

To initiate a return, please contact our support team with:

Your Order Number
Reason for Return
Clear photos or an unboxing video of the product (if applicable)

Important

To help us resolve any issues quickly, we strongly recommend recording an unboxing video while opening your package. This video may be required for damaged or incorrect product claims.

Return Conditions

The returned product must be:

Unused and unwashed
In its original condition
With all tags, accessories, and original packaging intact

Returns may not be accepted if the product shows signs of use, damage caused after delivery, or is returned without original packaging.

Non-Returnable Items

The following products are not eligible for return or exchange:

Stitched or customized products
Products altered as per customer request
Products damaged due to misuse or improper handling

Return Shipping

If the return is approved due to our error (wrong, damaged, or defective product), Apsara Ethnic will arrange the return pickup wherever service is available.

If pickup service is unavailable in your area, you may be requested to self-ship the parcel. In such cases, reasonable courier charges (up to ₹200) will be reimbursed after verification.

Refund Policy

Once we receive and inspect the returned product:

Refunds will be processed within 2–5 business days.
The refund will be credited to your original payment method or bank account, depending on the payment mode.
Your bank or payment provider may take additional time to reflect the refund.

Exchange Policy

We offer exchanges only for:

Wrong product received
Damaged product
Manufacturing defect

Exchange requests must also be submitted within 2 days of delivery.

Order Cancellation

Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Apsara Ethnic

📧 Email: support.apsaraethnics@gmail.com

🌐 Website: www.apsaraethnics.shop

Note

Apsara Ethnic reserves the right to refuse returns or refunds if the returned product does not meet the conditions mentioned in this policy.

Refund policy